Returns Policy

To qualify to return an item under this Policy, Products must be in the original condition that it was received, along with all included accessories, and must not be damaged in any way by the customer during the time the product is in the customer's possession. Please see Our Warranty Terms and Conditions in relation to warranty claims.

Unless otherwise stated in a product listing, all products purchased online at Stretcheventtents.com are able to be returned for change of mind purposes under this policy. Where a product has been discounted, customised or the listing specifically states that the product is not able to be returned under this policy, then no returns for change of mind will be permitted. All returns are subject to the Stretch Structures Returns Policy Terms & Conditions, and the Stretch Structures Website Terms and Conditions.

7 Day Money Back Guarantee

At Stretch Structures, we stand behind our products! That's why we offer a 7 Day Money Back Guarantee on all of our marquee, tent and poles and accessories unless otherwise stated in a product listing. If for any reason you are unsatisfied with your purchase of any of our products, you can contact us within 7 days of taking delivery, and organise to return the Product and receive either a store credit or refund for the purchase price of Your Product (excluding delivery charges).

Returned items may be subject to a restocking fee.

All Branded Products

For any marquees that have been branded with specific artwork, if for any reason you are unsatisfied with your purchase, you can contact us within 3 days of taking delivery, and organise to return the Product and receive either a store credit or refund of the purchase price of your Product (excluding delivery charges and branding costs). The branding costs for the tents are as per prices on the website or on application. Where a product listing specifically excludes returns under this policy, no returns under this policy will be permitted.

Faulty Products / Warranty Claims

Please see Warranty Terms and Conditions in relation to warranty claims.

Returns Policy Terms & Conditions

1. In order to organise a return under these terms and conditions, you must notify Stretch Structures via the Stretch Structures email address (info@stretchstructures.com) within 7 days of taking delivery of your product and request a return under this Policy. You must comply with the directions of Stretch Structures staff in order to facilitate your return.
2. To qualify to return an item under this Policy, Products must be in their original condition, along with all included accessories, and must not be damaged in any way by the customer during the time the product is in the customer's possession.
3. To qualify to return an item under this Policy, Products must be in their original condition, along with all included accessories, and must not be damaged in any way by you during the time the Product is in your possession. The Product is deemed to be in your possession until the Product is received by us pursuant to this Policy.
4. Where the Product is branded with your artwork, the cost of printing will not be refunded.
5. The 7 day period within which you are eligible to make a return under this Policy commences on the date that you accept delivery of your Product. Where there is no proof of delivery, this date will be assumed to be 7 business days from the date of dispatch of the Product.
6. The Product must be returned to Stretch Structures within 10 business days of your request to return your Product under this Policy.
7. You must return the Products for which you are seeking a store credit or refund at your own cost and you must comply with the directions for returning the Product that Stretch Structures staff provide to you.
8. After receiving the returned Products, Stretch Structures will issue a store credit or refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
9. Stretch Structures reserves the right to make changes to this Returns Policy without notice.
10. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund or credit note will be processed, and a credit note will be issues or a credit will be applied to your credit card or original method of payment, within a certain amount of days.
11. If you haven’t received a refund yet, first check your bank account again.

* Then contact your credit card company, it may take some time before your refund is officially posted.

* Next contact your bank. There is often some processing time before a refund is posted.

* If you’ve done all of this and you still have not received your refund yet, please contact us at info@stretchstructures.com.

1. Only regular priced items may be refunded, unfortunately custom or sale items cannot be refunded.
2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Updated May 21, 2018