Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to  Stretch Structures

• "Goods" refers to the items offered for sale on the Service.

• "Orders" means a request by You to purchase Goods from Us.

• "Service" refers to the Website.

• "Website" refers to www.stretcheventtents.com accessible from www.stretchstructures.com

• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at www.stretcheventtents.com. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times

All Orders are custom made and processed within 5-7 business days. Shipping and production times are 10 to 34 days from order.  Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days though we will communicate any delays and ensure you are keep updated as to the production schedule and expected delivery date.

If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.   Shipping rates are based on size and weight and start from $37.50 and any online orders over $5000 are eligible for free shipping

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

www.stretcheventtents.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.stretcheventtents.com is not responsible for any customs and taxes applied to your order for any shipments outside of the U.S. and U.S. Territories. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

www.stretcheventtents.com is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Updated May 21, 2018